Welcome to PETIT BATEAU Sales Store’s FAQ section. We’ve compiled answers to common questions about our premium French-inspired babywear collection to make your shopping experience as smooth as our signature cotton fabrics.

About Our Products

What makes PETIT BATEAU babywear special?
Our products combine French elegance with everyday practicality, using only the softest, highest-quality fabrics. From our signature cotton gauze bodysuits to our adorable dresses and nightwear, each piece is designed with your baby’s comfort in mind.
What sizes do your baby clothes come in?
We offer a complete size range for newborns up to toddlers. Each product page includes detailed size charts to help you select the perfect fit for your little one.
Do you offer matching sets or bundle deals?
Yes! We frequently offer bundle deals that make it easy to mix and match our collections while saving money. These bundles also help you reach our £50 free shipping threshold.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. This allows you to track orders, save favorites, and check out faster in the future.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship?
We’re proud to ship worldwide, excluding some remote areas in Asia and other locations. If you’re unsure about delivery to your area, please contact us before ordering.
What are my shipping options?
We offer two shipping methods:
1. Standard Shipping (£12.95): Via DHL or FedEx, typically arriving 10-15 business days after dispatch (which takes 1-2 business days).
2. Free Shipping: For orders over £50, shipped via EMS, typically arriving 15-25 business days after dispatch.
Will I have to pay customs fees?
International orders may be subject to customs fees depending on your country’s regulations. These fees are the responsibility of the customer and are not included in our prices or shipping costs.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Please contact us at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we process returns and ask you to place a new order for the desired item. This ensures you receive the correct item as quickly as possible.

Contact & Support

How can I contact customer service?
Our UK-based team is always happy to help! Email us at [email protected] for any questions about our products, your order, or delivery information.
What are your business hours?
Our customer service team is available Monday-Friday, 9:00 AM to 5:00 PM GMT. We aim to respond to all inquiries within 24 hours.

At PETIT BATEAU Sales Store, we’re committed to providing premium babywear and exceptional service from first wear to final delivery. If you don’t see your question answered here, please don’t hesitate to contact us.