At PETIT BATEAU Sales Store, we’re committed to making your shopping experience as smooth as possible. Below you’ll find all the details about our shipping options and straightforward returns process for our premium babywear collections.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Includes basic tracking

Please note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you and your little one to be completely happy with your PETIT BATEAU purchase. If you’re not satisfied, you may return or exchange most items within 15 days of receiving your order.

Return Conditions

To be eligible for return or exchange, items must be:

  • In original condition with tags attached
  • Unwashed and unworn
  • In original packaging
  • Accompanied by proof of purchase

Important exception: For hygiene reasons, we cannot accept returns or exchanges on Girl Nightwear unless the item is faulty or not as described.

How to Return an Item

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and your RMA (Return Merchandise Authorization) number.
  3. Package Your Return: Securely pack the item(s) with all original tags and packaging. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send the package to our returns address using a trackable shipping method. We recommend keeping your shipping receipt until your return is processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund has been processed.

Please note: Shipping fees are non-refundable, and international customers may be subject to customs duties that are non-refundable.

Exchange Process

To exchange an item for a different size or color:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’d like an exchange and specify your preferred replacement item
  3. We’ll ship your replacement once we receive and process your return

If your exchange item is of higher value, we’ll contact you to arrange payment of the difference.

Return Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear PETIT BATEAU Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return/exchange:

  • Product Name:
  • Size:
  • Color:
  • Quantity:
  • Reason for return/exchange:

For exchanges, please send:

  • Replacement Product Name:
  • Size:
  • Color:

I understand that I am responsible for return shipping costs unless the item is faulty or incorrect.

Please send the return instructions and RMA number to this email address.

Best regards,

[Your Full Name] [Your Contact Number]

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

Contact Us

For any questions about our shipping or returns policy, please contact our customer service team:

  • Email: [email protected]
  • Phone: [Insert Customer Service Number]
  • Hours: Monday-Friday, 9:00 AM to 5:00 PM GMT
  • Returns Address: 24 Cotton Rd, Dundee, GB DD3H 8FP

Thank you for choosing PETIT BATEAU Sales Store for your little one’s wardrobe essentials!