Term and Conditions

1. General Information

1.1 About Us

PETIT BATEAU Sales Store is an online retailer specialising in high-quality baby clothing and accessories, located at 24 Cotton Rd, Dundee, GB DD3H 8FP.

1.2 Target Audience

Our products are designed for parents and caregivers seeking premium, comfortable clothing for babies and young children. By using our site, you confirm you are at least 18 years old or have parental consent.

1.3 Website Use

You agree to use our website for lawful purposes only and not to:

• Reproduce, duplicate or copy any content without permission
• Use the site in any way that may damage or impair its functionality
• Attempt to gain unauthorised access to our systems

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our babywear products including:

• Baby Bodysuits
• Baby Girl’s Dresses & Skirts
• Baby Shorts
• Girl Nightwear
• T-Shirts and Tops

Colours may vary slightly due to monitor settings. Sizes follow standard measurements but may vary by style.

2.2 Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly.

2.3 Hygiene Considerations

For health and safety reasons, we cannot accept returns or exchanges on Girl Nightwear unless faulty or not as described (see Returns section).

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline. You will receive an order confirmation email once your order is processed.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order processing.

3.4 Order Processing Time

We process orders within 1-2 business days (excluding weekends and holidays).

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

4.3 Customer Responsibilities

You are responsible for:

• Providing accurate delivery information
• Any customs duties or taxes in your country
• Checking items upon delivery and reporting any issues immediately

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if they are:

• In original condition with tags attached
• Unwashed and unworn
• In original packaging
• Accompanied by proof of purchase

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Wait for return instructions and RMA number
3. Ship items to our returns address with tracking

5.3 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable.

5.4 Exchanges

For size/colour exchanges, follow the return process and specify your replacement choice. We’ll cover shipping for the replacement item.

6. Intellectual Property

All content on this website (images, text, logos) is the property of PETIT BATEAU Sales Store and protected by copyright laws. Unauthorised use is prohibited.

7. Liability Limitations

7.1 Product Use

Our products are designed for comfort and style. We are not liable for any allergic reactions or injuries resulting from product use.

7.2 Website Availability

We strive to maintain 24/7 website access but are not liable for temporary outages or technical issues beyond our control.

7.3 General Liability

Our total liability for any claim related to your order shall not exceed the purchase price of the items in question.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website with the effective date.

10. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved in UK courts.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: 24 Cotton Rd, Dundee, GB DD3H 8FP